1. São Domingos Residences operates the website, the hotel reservation website of the Investvicta Group, Lda.

2. The site allows you to make room reservations at São Domingos Residences, in Porto.

3. The customer declares to have received all the necessary information from Investvicta, Lda. on the website

4. Any reservation made through the website or through mobile services presupposes the consultation and full acceptance of these general conditions as well as the conditions of sale of the reserved or promotional rate.

5. By making a reservation, the customer accepts and is subject to these general conditions as well as the conditions of sale of the reserved or promotional rate; this acceptance is indispensable for the realization of any reservation.

6. The customer can save and edit these general conditions using the standard features of their browser or computer.

7. The site includes the following information:

The legal notice that enables a precise identification of Investvicta, Lda. and includes its company name, email address, telephone number, registered office/address, tax identification number and, if this is different, the address of the establishment responsible for the offer;

The essential characteristics of the accommodation offered (the factsheets
about the Residences can be consulted at the time of booking
The additional services offered;
The prices;
The payment methods;
The general conditions of sale and the conditions of sale of the reserved or promotional rate
reserved or promotional rate;
The validity period of the offer and its price;
The minimum duration of the proposed contract, if applicable.

8. All the information accessible at is presented in Portuguese, as well as in another foreign language.

9. The customer declares that he/she has full legal capacity to enter into commitments under these general conditions.


1. These general conditions define the rights and obligations of the parties involved in the scope of the reservation / distance purchase of services provided by São Domingos Residences on its website

2. The same general conditions govern all the steps necessary to make the reservation and, after its execution, the following steps between the Contracting Parties.

3. The customer acknowledges having read and accepted these general conditions of sale as well as the conditions of sale of the reserved rate, available at


1. These general terms and conditions of sale shall apply for the duration of the period of
of online services by São Domingos Residences on the website

2. Investvicta, Lda. reserves the right, without prior notice or compensation, to temporarily or permanently close the website or the online booking section.

3. Investvicta, Lda is not responsible for damages of any nature that
may result from these changes and/or from a temporary unavailability
or even the definitive closure of part or all of the site or services associated with it, such as
services associated with it, such as the online booking section.


1. The customer chooses the services presented on the website.

2. The customer acknowledges having been aware of the nature, destination and booking methods of the services available on the website, as well as having requested and obtained the necessary and/or additional information to make their reservation in full knowledge of the facts.

3. The customer is solely responsible for his choice of services and suitability to his needs, so that the responsibility of São Domingos Residences cannot be invoked in this regard.

4. The reservation is deemed to be accepted by the customer at the beginning of the booking process.


1. Reservations made by the customer are made through the virtual reservation form available online at or by requesting a reservation through mobile services.

2. The reservation is considered made upon receipt of the reservation form or reservation request by São Domingos Residences or upon advance online payment by credit card.

3. The customer undertakes, before any reservation, to provide the information requested on the reservation form or request.

4. The customer confirms the veracity and accuracy of the information provided.

5. The booking process includes the following stages:

search for accommodation and choice of room and rate;
selection, if applicable, of one or more additional services;
verification of the booking details, total price, applicable sales conditions and any
and any adjustments to the choice (room, rate, additional services), only in the case of
services), only in the case of online bookings;
entering the customer's details;
consultation and acceptance of the general terms and conditions of sale as well as the
conditions of sale of the reserved rate;
validation of the reservation by the customer.

1. The customer's reservation is subject to a proof of receipt sent by email.

2. In the case of online bookings, the proof of receipt of the booking sent by email summarizes the contract offer, the services booked, the prices, the sales conditions for the selected tariff accepted by the customer, the information on after-sales service and commercial guarantees as well as the address of the seller's establishment where the customer can submit his complaints.


For any complaint regarding your reservation with the São Domingos Residences brand, our customer support
our customer support is available from Monday to Friday, from 10:00 a.m. to 8:00 p.m. (Portuguese time) through the following numbers
portuguese time) through the following numbers:
Tel: 00351 912015818
E-mail: [email protected]


São Domingos Residences
Largo São Domingos 10, 4050-545 Porto

1. The conditions of sale of the reserved rate determine the modalities of cancellation and/or modification of the reservation.

2. Any type of modification and/or cancellation of pre-paid reservations is not allowed. Amounts paid in advance, which constitute a deposit, will not be subject to any kind of refund. In this case, this situation is mentioned in the conditions of sale of the rate.

3. If the conditions of sale of the reserved or promotional rate so
Allow it:
the cancellation of the reservation can be made directly at the accommodation
up to 5 days before the date of arrival, whose telephone details are
indicated in the booking confirmation sent by email.

4. In case of interruption of the stay, the full price will be charged. In the case of a prepaid reservation, no refund will be made.

5. Unless otherwise stated, you must vacate the room by 11:00 on the day of the end of the reservation. If this rule is not complied with, the customer will be charged for an additional night.


1. Under the terms of the regulations in force, previously online or on arrival at the accommodation
arrival at the accommodation, the customer may be asked to complete a registration for the control of foreigners. To this end, the client and companions will be asked to present an identification document so that it can be verified whether or not it is necessary to fill in that document.

2. The client accepts and undertakes to use the room in a prudent manner. Thus, any behavior contrary to good manners and public order will cause those responsible for the accommodation to ask the customer to leave the premises, without any compensation or refund if any payment has already been made.


1. The photographs presented on the website are not contractual. Although every effort has been made to ensure that the photographs, graphic representations and texts reproduced to illustrate the rooms shown provide as accurate an image as possible of the accommodation offered, some changes may occur, in particular due to changes in furnishings or possible renovations. The customer cannot make any complaints in this regard.

2. São Domingos Residences will not be responsible for the non-execution or poor execution of the reservation due to force majeure, lack of third parties, lack of the customer or lack of its partners, in situations such as the unavailability of the Internet network, impossibility of access to the site, external intrusion, computer viruses or in case of unauthorized prepayment not authorized by the holder's bank.

3. São Domingos Residences declines any responsibility for any indirect damages resulting from these general conditions, namely, loss of exploitation, fault of third parties, fault of the customer or fault on the part of its partners.

4. The existing hyperlinks may redirect you to sites other than São Domingos Residences, which declines any responsibility for the content of these sites and the services presented on them.

5. Any irregular, ineffective, incomplete or fraudulent reservation or payment for a reason attributable to the customer will lead to its cancellation at the customer's expense, without prejudice to any civil or criminal actions to be brought against the latter.


1. Complaints regarding non-compliance or poor performance of the provision of accommodation services must, under penalty of exclusion, be sent in writing to São Domingos Residences after 24 hours of arrival to the above-mentioned Customer Support address or delivered directly to the accommodation.

2. The São Domingos Residences accommodations are operated by companies legally distinct from Investvicta, Lda. which, therefore, are solely responsible to customers in the event of any damage.In disputes, it is also only to the company operating the accommodation in which the customer was accommodated that the customer should address.


1. The prices for booking services are indicated before and after booking.

2. The prices indicated refer to the room, the number of person(s) and the date(s) selected.

3. Prices are confirmed to the customer in an amount with all taxes included, in the currency the accommodation uses and are not valid beyond the date indicated on the website.

4. Unless otherwise stated, additional payments are not included in the price.

5. Prices include VAT applicable on the day of purchase and any change in the applicable VAT rate will be immediately reflected in the prices applied on the date of invoicing.

6. Any modification or introduction of new legal or regulatory fees imposed by the competent authorities will be immediately reflected in the prices applied on the date of invoicing.

7. São Domingos Residences, at the time of confirmation of the customer's reservation, will indicate the total amount of the purchase.


1. The customer transmits his bank details as a guarantee of the reservation, except for special or promotional conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club ...) by indicating directly in the area provided for this purpose (data entry protected by SSL technology) the card number, without spaces between the numbers, as well as its expiration date and the visual cryptogram in the context of a prepayment through the payment platform.

2. The payment is debited at the time of booking (online prepayment for certain rates).

3. In the event of a no-show by the customer (reservation not cancelled - no-show by the customer) of a reservation guaranteed by bank card, the accommodation will debit the customer, as a fixed compensation, the amount corresponding to the first night on the bank card provided by the customer to guarantee the reservation.

4. São Domingos Residences has chosen Stripe - Amenitiz (Payment Service Provider) to protect payments made online by credit card. The validity of the customer's payment card is verified by Stripe - Amenitiz. Refusal of the credit card may occur for various reasons: card theft, blocked card, reached ceiling, input error, etc. In the event of a problem, the customer should contact their bank and the accommodation to confirm their booking and payment method.

5. At the time of prepayment, the amount that is debited at the time of booking includes: the price of the accommodation, its associated fees and all other additional services selected by the customer.

6. In the case of a rate subject to online prepayment, the amount paid in advance, which constitutes the deposit, is debited at the time of booking.


1. The entry of the requested bank details, as well as the acceptance of these general conditions and the booking form or request, constitutes an electronic signature which assumes, between the parties, the same value as a handwritten signature.

2. The computerized records stored in the computer systems of Investvicta, Lda. will be kept under reasonable security conditions and considered as proof of communications, orders and payments made between the parties.

3. The customer is informed that his IP address is registered at the time of booking.


1. Invesvicta, Lda. cannot be held liable by the customer in situations of non-performance of its obligations due to a force majeure event. Cases of force majeure or fortuitous events are those that are generally recognized as such by the courts.


These general conditions of sale are governed by Portuguese law.


1. These General Conditions of Sale on the Internet may, at any time, be amended and/or supplemented by Investvicta, Lda. In this case, the new version of the General Conditions of Sale via the Internet will be made available online by Investvicta, Lda. The new version of the General Terms and Conditions of Sale over the Internet shall be valid from the moment it is made available online and shall apply immediately to all customers.

Entity for resolving consumer disputes

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity:

CICAP - Consumer Arbitration Court
Rua Damião de Góis, 31, Loja 6, 4050-225, Porto
+351 22 550 83 49 / +351 22 502 97 91
[email protected]

More information on the Consumer Portal"